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  1. Customer retention is really dependent on?1
  2. An attitude and willingness to service and make a difference must be1
  3. Professional Service Advisors understand building customer relationships that make a difference means?1
  4. To the customer, sometimes the simple actions you take, or don’t take, tell the story of what our attitude is like on any given day.1
Back to: Course 2 – Chapter 1 – Customer Relationship Building Skills