PSAA Member & Pro Member

Complete Service Advisor Training in Three Video Courses

PSAA Video Course 1FreePro
Basic Skills Training Manual Video Course Overview
Introduction: Welcome to the Automotive Service Industry
Chapter 1: Prepare Your Image & Attitude for Success + 1 PRO Tip
Chap. 2 to 7: Understanding Customer Needs + All Pro Tips
PSAA Video Course 2FreePro
Customer Relationship Building Skills Video Course Overview
Chapter 1: Enhancing Customer Retention + 1 Pro Tip
Chap. 2 to 6: Create Relationships…not just transactions + All Pro Tips
PSAA Video Course 3FreePro
Condition Based Selling/Prioritized Estimating Video Overview
Chapter 1: Retention + 1 Pro Tip
Chap. 2 to 6: Prioritized Estimating/Effective Word Tracks + All Pro Tips

Pro Members receive a PSAA Prioritized Estimating Worksheet with all formulas activated for calculations and will have access to all 3 Courses in PDF files for their review by clicking the My Library tab after logging in.

Pro Members are eligible to receive our PSAA Certificate of Completion for Courses 1 and 2 after passing all required Chapter tests & Course Final tests. After completing Course 3 Chapter tests and Final test, Pro Members are also eligible to receive our highly prestigious PSAA Certified Professional Service Advisor Award Certificate and will have access to all PSAA Blogs and Podcasts.