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Course 1 – Chapter 5 – Basic Skills Training Manual

Chapter 5:  Proactive Vehicle Status & Verify Needed Services The “Under-Promise & Over-Deliver” Strategy Pro Tips

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COURSE 1 – Introduction – Basic Skills Training Manual (BSTM)

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  • Course 1 - Chapter 3 - Basic Skills Training Manual
  • Course 1 - Chapter 4 - Basic Skills Training Manual
  • Course 1 - Chapter 5 - Basic Skills Training Manual
  • Course 1 - Chapter 6 - Basic Skills Training Manual
  • Course 1 - Chapter 7 - Basic Skills Training Manual
  • Course 1 - Final Exam - Basic Skills Training Manual

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Course 1 – Chapter 4 – Basic Skills Training Manual Course 1 – Chapter 7 – Basic Skills Training Manual
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