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Course 1 – Chapter 2 – Basic Skills Training Manual

Chapter 2: Understanding Customer Needs & Concerns How to Manage Customer Expectations

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COURSE 1 – Introduction – Basic Skills Training Manual (BSTM)

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  • Course 1 - Chapter 1 - Basic Skills Training Manual
  • Course 1 - Chapter 2 - Basic Skills Training Manual
  • Course 1 - Chapter 3 - Basic Skills Training Manual
  • Course 1 - Chapter 4 - Basic Skills Training Manual
  • Course 1 - Chapter 5 - Basic Skills Training Manual
  • Course 1 - Chapter 6 - Basic Skills Training Manual
  • Course 1 - Chapter 7 - Basic Skills Training Manual
  • Course 1 - Final Exam - Basic Skills Training Manual

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