Course 1 – Chapter 2 – Basic Skills Training Manual
Chapter 2: Understanding Customer Needs & Concerns How to Manage Customer Expectations
Course 2 – Final Exam – Customer Relationship Building Skills
Course 1 – Chapter 3 – Basic Skills Training Manual
Course 3 – Chapter 2 – Condition-Based Selling
Course 1 – Chapter 4 – Basic Skills Training Manual
Course 3 – Chapter 3 – Condition-Based Selling
Course 1 – Chapter 5 – Basic Skills Training Manual
Course 3 – Chapter 4 – Condition-Based Selling
Course 1 – Chapter 7 – Basic Skills Training Manual
Course 3 – Chapter 5 – Condition-Based Selling
