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COURSE 3 – Condition Based Selling (CBS)

by Scott Sargeant 8 Lessons in

Enhancing Customer Retention continued - This is the beginning of the Prioritized Estimating Process with examples of how to use the PE Worksheet. Make sure all customer contact information is current and set an expectation of a realistic time to update customers on vehicle status.  This gives you an opportunity to review the inspection results with the customer and recommend additional needed services.