Enhancing Customer Retention 

Make sure all customer contact information is current and set an expectation of a realistic time to update customers on vehicle status. This gives you an opportunity to review the inspection results with the customer and recommend additional needed services.  This is also the beginning  of the Prioritized Estimating Process

Lessons

Course 3 – Chapter 2 – Condition-Based Selling

Length: 10 minutesAuthor: Scott SargeantComplexity: Easy

Prioritized Estimating Concept CUSTOMER RE-CONTACT Communication Flow and Effective Word Tracks Pro Tips This content is reserved for our Pro Members. You can become a Pro Member by upgrading today! “Invest in your career for only $4.95 per month”. Become a PSAA Pro Member today! Username Password Remember Me     Forgot Password

Course 3 – Chapter 3 – Condition-Based Selling

Length: 10 minutesAuthor: Scott SargeantComplexity: Easy

Prioritized Estimating Worksheet   Pro Tips This content is reserved for our Pro Members. You can become a Pro Member by upgrading today! “Invest in your career for only $4.95 per month”. Become a PSAA Pro Member today!

Course 3 – Chapter 7 – Condition-Based Selling

Length: 10 minutesAuthor: Scott SargeantComplexity: Easy

Technician VS. Multi-Point Inspection Pro Tips This content is reserved for our Pro Members. You can become a Pro Member by upgrading today! “Invest in your career for only $4.95 per month”. Become a PSAA Pro Member today!

Course 3 – Final Exam – Condition-Based Selling

Length: 10 minutesAuthor: Scott SargeantComplexity: Easy

COURSE 3 – FINAL EXAM CONDITION BASED SELLING   …Advising Customers based on actual needs   SUCCESSFUL RETAIL SERVICE SELLING IS RELATED TO:   ADVISORS REGARDING THEIR CUSTOMERS AS ‘PART OF THE FAMILY’ ADVISORS IDENTIFYING & KEEPING THE CUSTOMER INFORMED OF THE CONDITION OF THEIR VEHICLE WITHIN THE SERVICE SALES PROCESS – GREEN, YELLOW OR […]