Introducing Enhancing Customer Retention

Customer retention is really dependent on creating great customer relationships and having a sincere desire to provide a superior service experience to all customers. We must serve our customers and our dealership in the best interest of both.

Lessons

Course 2 – Chapter 2 – Customer Relationship Building Skills

Length: 10 minutesAuthor: Scott SargeantComplexity: Standard

Create Relationships…not just transactions Pro Tips This content is reserved for our Pro Members. You can become a Pro Member by upgrading today! “Invest in your career for only $4.95 per month”. Become a PSAA Pro Member today! Username Password Remember Me     Forgot Password

Course 2 – Final Exam – Customer Relationship Building Skills

Length: 10 minutesAuthor: Scott SargeantComplexity: Standard

COURSE 2 – FINAL EXAM CUSTOMER RELATIONSHIP BUILDING SKILLS   Customers in today’s market are starving for someone who GENUINELY CARES! Create Relationships… not just transactions Always Be Attentive… keep your eyes on the lane Spread Goodwill… to add relationship value Be Inviting… invite customers to come In TODAY Automatically Give Alternatives… to everyone Keep […]