We know the many challenges Service Advisors must face every day.
PSAA courses were designed by a professional team of Service Consultants with over 100 years of combined “in-the-lane” retail sales experience. Our web-based training is simple, easy to learn and easy to apply. MP3 audio format is also available for listening convenience.
Our three courses explain proven relationship building strategies and how to use effective retail selling techniques that produce results. Even the most experienced Service Advisor can benefit from the courses and improve productivity. And it’s exactly what new Service Advisors need.
These courses are focused on customer sensitive situations. Service Advisors are provided with the necessary skills needed to up-sell recommended services or needed repairs. Our training teaches Service Advisors how to help customers understand the value of properly maintaining their vehicle while creating trust and loyalty.