Service Advisors need ongoing training because they come in contact with more of your customers than anybody else at the dealership!

PSAA training videos, presented by Scott Sargeant, explain basic skills required, proven customer relationship building skills, and effective “how to sell” retail selling techniques that produce results.  Even the most experienced Service Advisors can benefit from the courses and improve their productivity. And it’s exactly what new Service Advisors need to get better.

PSAA training videos were designed by a professional team of Service Consultants with over 100 years of “in-the-lane” Retail Sales experience. Our web-based video training is simple, easy to learn and apply.  Service Advisors are provided with the necessary skills required to sell needed repairs as well as other recommended services.

Scott’s videos teach Service Advisors how to help customers understand the value of a properly maintained vehicle that is safe to drive while creating trust and loyalty. This training will have an impact on Retail Sales increases, higher customer satisfaction, and customer retention levels. Customers come back when they feel they’ve been treated right and that’s what Service Advisors will learn to be better at.